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Cancellation Policy

Order Cancellation Policy.

At Hestia + Co. we strive to offer our customers the best shopping experience, including transparency and fairness in every transaction. We understand that sometimes plans change and you may need to cancel your order. While we aim to make this process as seamless as possible, we want to inform our customers about the transaction fee policy that is in place. This policy on order cancellations and associated transaction fees, is designed to comply with European consumer protection laws.

Understanding Transaction Fees

When an order is placed, a transaction fee is charged by the payment provider for processing the payment. This fee amounts to 4% of the total order value. These fees are levied by payment processors and are standard across many types of transactions.

Our Cancellation Policy

In the event you decide to cancel your order, please be aware of the following:

Transparency: The 4% transaction fee, which is charged by your payment provider, cannot be refunded. This is because the payment providers do not refund these fees to us in the event of a cancellation.

Fairness: The deduction of the transaction fee from your refund is strictly limited to covering the non-refundable costs we incur directly from your payment. We ensure that this policy is only to recuperate costs and not to penalise our customers.

Notification: This policy is clearly communicated to our customers via the order cancellation information provided on our website. By proceeding with your order, you acknowledge and agree to this condition regarding cancellations.

How to Cancel

If you wish to cancel your order, we ask that you contact our customer service team as soon as possible. Full instructions for cancellation are provided on our website and through our customer service channels.

Need Assistance?

Our customer service team is ready to assist with any questions or concerns about cancelling an order or any other questions you may have. We aim to make this process as straightforward as possible and are here to support you every step of the way.

Legal Compliance

This policy is designed in accordance with European consumer protection laws, ensuring our practices are fair, transparent, and respectful of your rights as a consumer.